Please Note: During peak holiday periods, such as Xmas, please allow up to an additional 10 days to our delivery time.
Under Australian law, we are not required to provide a refund or replacement if you change your mind, however, you can choose a refund or exchange if an item has a major problem. This is when the item:
Please keep your proof of purchase —e.g. your receipt. We happily offer a 7-day exchange period from date of receipt. Any additional shipping and postage charges are your responsibility. We will email you a credit voucher, valid for one-year. Please return any items, carefully re-wrapped, to:
P.O Box 674
Torquay, Victoria, 3228,
Phone: 0438 772 667
Festive Luxe Australia will not take responsibility for any damages after the order has been delivered in good condition. We are not responsible for any delivery delays after the order has left our warehouse or due to any circumstances beyond our control.
Any taxes or duties incurred on the goods, including customs excises and import taxes, are the customer's responsibilities.