Frequently Asked Questions

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Delivery & shipping information

  1. Currently this website is for Australia only, however, if you're from overseas please contact us directly at martina@festiveluxe.com.au and we'll assist any way we can.
  2. Not all items are in stock at all times. We will let you know by the next business day if it is in stock and when it will shipped.  
  3. Goods will be shipped using local or international carriers and, if goods are in stock, normally sent within 1 business day. We use regular mail and cannot arrange special delivery or collection of items.  We will do our best to find the most competitive delivery company.

Shipping times:

  1. Standard domestic: 1 - 5 business days 
  2. Standard International: 10 - 20 business day 
  3. Express International: 2 - 10 business days 

Please Note: During peak holiday periods, such as Xmas, please allow up to an additional 10 days to our delivery time.   

Refunds, returns & breakages policy

Under Australian law, we are not required to provide a refund or replacement if you change your mind, however, you can choose a refund or exchange if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it
  • is unsafe
  • is significantly different from the sample or description

Please keep your proof of purchase —e.g. your receipt.  We happily offer a 7-day exchange period from date of receipt. Any additional shipping and postage charges are your responsibility. We will email you a credit voucher, valid for one-year.  Please return any items, carefully re-wrapped, to:


Festive Luxe

P.O Box 674

Torquay, Victoria, 3228, 

Australia

Phone: 0438 772 667

Contact Us

Disclaimer

Festive Luxe Australia will not take responsibility for any damages after the order has been delivered in good condition. We are not responsible for any delivery delays after the order has left our warehouse or due to any circumstances beyond our control.  

Export information

Any taxes or duties incurred on the goods, including customs excises and import taxes, are the customer's responsibilities.